OUTSTANDING FEATURES OF WORKGPT CHATBOT AI

WorkGPT Chatbot AI offers intelligent features that help businesses sell effectively across multiple channels, optimize costs, and increase the chances of successfully closing deals. This solution not only enhances the customer experience but also automates consultation and 24/7 customer support, helping businesses easily double their revenue.

BASIC FEATURES

24/7 Customer Consultation

Customers tend to research and place orders at night or on weekends – times when most businesses do not have staff on duty. WorkGPT Chatbot AI is always ready to respond, even at night or on public holidays, so businesses no longer have to worry about missing customers outside working hours.

Multi-platform Integration

Customers can message from any channel such as Facebook, personal Zalo accounts, Zalo OA, Website, or WhatsApp, and WorkGPT Chatbot AI can respond instantly. With multi-platform integration, businesses can easily manage conversations in one centralized place and avoid missing customers regardless of the channel they come from.

Answer All Questions About Products, Policies, and Services

Instead of requiring customers to search for information themselves or wait for staff support, WorkGPT Chatbot AI can instantly provide accurate answers based on the documents and policies supplied by the business. Customers can easily understand product advantages, usage instructions, warranty conditions, return and exchange policies, and more.

Calculate Prices and Notify Customers of Promotions

During the consultation process, WorkGPT AI Chatbot quickly provides accurate pricing based on customer requirements and immediately informs them of ongoing promotions. This transparency not only helps customers make purchasing decisions faster but also creates a sense of priority by keeping them promptly updated on available offers.

Multilingual Consultation

In the context of globalization, language barriers are one of the factors that can cause businesses to lose customers. WorkGPT AI supports multilingual consultation, enabling smooth communication with international customers. As a result, businesses can expand their customer base and strengthen their professional brand image in global markets.

Automatically Learn from Provided Documents

Beyond answering based on predefined scripts, WorkGPT AI can automatically learn from documents provided by the business, including product information, workflows, and internal policies. This helps the chatbot stay updated with accurate information, minimize errors, and reduce the effort required for manual training.

Join Groups to Support Customer Consultation

One of WorkGPT’s standout capabilities is its ability to join business group chats directly on Zalo, Facebook, or other platforms and provide support alongside staff. The chatbot can proactively answer basic questions while employees focus on more complex situations.

In addition, WorkGPT Chatbot can automatically send Zalo friend requests when customers message the Zalobot.

Test Chat with the Bot Before Going Live

This feature allows businesses to test and refine the chatbot before officially launching it. You can chat directly with the bot to check scripts, conversation flows, and answer accuracy without affecting real customers, helping the chatbot operate smoothly and effectively as soon as it goes live.

Filter and Export Customer Lists

WorkGPT Chatbot AI supports flexible customer list filtering and exporting, making it easy for businesses to manage and utilize customer data. You can filter customers by time, conversation status, or specific criteria, then quickly export the data for customer care, remarketing, or business performance analysis.

Data Export Permissions

Users can easily control who has permission to access and export data. This helps protect information by ensuring that only authorized users can access and export data, thereby improving security and enabling more effective data management.

Customize the Webbot Interface

ADVANCED FEATURES

Task and Appointment Management

Customers often forget appointments, causing businesses to miss valuable engagement and conversion opportunities. WorkGPT Chatbot AI proactively interacts with customers to collect scheduling information, automatically book appointments, and send reminders via chat or Google Calendar.

Action Flow:

• Step 1 (Receive Request): Customers proactively send a message requesting an appointment (for example: a consultation, meeting, or scheduled session).
• Step 2 (Collect Information): The Bot automatically checks available time slots in the system and asks for any missing required information needed to schedule the appointment (such as full name, phone number, and preferred date and time) if the customer has not already provided it.
• Step 3 (Confirm Information): The Bot summarizes all appointment information (name, time, and details) and sends it back to the customer for confirmation.
• Step 4 (Create & Sync Data): As soon as the customer confirms, the Bot automatically schedules the appointment and creates the event in Google Calendar so the system can send reminders when the appointment is due.

Automatically Create Orders

Instead of creating orders manually, which is time-consuming and prone to errors, WorkGPT Chatbot AI automates the entire sales process. The Bot proactively interacts with customers across chat channels to capture their needs, collect information, and instantly push order data to the CRM system, helping businesses operate smoothly and respond to customers in seconds.

Action Flow:

• Step 1 (Receive Request): Customers proactively send a message requesting a new order through the chat channel.
• Step 2 (Provide Information): Customers provide order-related information (such as product, quantity, recipient details, etc.). If any required information is missing, the Bot automatically asks follow-up questions to complete the order details.
• Step 3 (Collect & Push Data to CRM): The Bot automatically consolidates all collected order data and immediately syncs and pushes it directly to the business’s CRM system (or management Google Sheets) for further processing.

Order Lookup

Customers frequently want to know where their orders are and what the delivery status is. Instead of making customers wait for staff to check manually, WorkGPT Chatbot AI automates the lookup process, providing order updates directly in the chat within seconds and delivering a highly professional shopping experience.

Action Flow:

• Step 1 (Receive Request): Customers proactively send a message requesting their order information through the chat channel.
• Step 2 (Automatic Lookup): The Bot immediately accesses the CRM system (or the business’s Google Sheets database) to search for and retrieve accurate product information and the delivery status of the order.
• Step 3 (Respond to Customer): The Bot automatically consolidates and sends complete order information (status, location, estimated delivery date, etc.) directly to the customer in the chat channel.

Automatically Create Quotations and Contracts

When customers request a quotation or contract, the AI Chatbot proactively interacts with them to collect information, automatically generates documents based on predefined templates, and sends them directly to the customer. Once the customer confirms, the system automatically syncs and stores the information in the management file.

Action Flow:

• Step 1 (Receive Request): Customers proactively send a message requesting a quotation or contract through chatbot channels.
• Step 2 (Collect Information): The Bot automatically checks for and requests any missing required information needed to prepare the quotation/contract if the customer has not already provided it.
• Step 3 (Confirm Information): The Bot summarizes all collected information and sends it back to the customer for confirmation of its accuracy.
• Step 4 (Create & Sync Data): As soon as the customer confirms, the Bot automatically creates the quotation/contract and adds a new row containing all confirmed information to the managed Google Sheets table (or CRM system).

Automatically Send E-Invoices

Instead of waiting for the accounting team to issue and send invoices manually, customers receive their e-invoices directly in the chat immediately after completing a transaction. This automated process helps increase customer satisfaction by 70% thanks to the transparency, accuracy, and fast processing of WorkGPT Chatbot AI.

Action Flow:

• Step 1 (Record Transaction): The system records that the customer has completed payment or that the order has moved to a successful status.
• Step 2 (Create Invoice): The Bot automatically accesses the business’s e-invoice system and retrieves order and customer information to generate the corresponding invoice.
• Step 3 (Export and Send File): The Bot automatically exports the invoice file (or a valid invoice lookup link) and sends it directly to the customer via the active communication channel (Zalo, Fanpage, or Email).
• Step 4 (Update Status): The system automatically marks the status as “Invoice Sent” in the customer’s record on the management Google Sheets table or CRM system, making it easy for relevant departments to track.

Automatic Payment and Payment Confirmation

When an order or contract moves to a payment-required status, WorkGPT Chatbot AI immediately recognizes it and automatically sends payment information (including a QR code and an online payment link) to the customer through communication channels.

Action Flow:

• Step 1 (Receive / Trigger Request): The customer proactively sends a payment request, or the system automatically triggers the payment flow immediately after the order is successfully confirmed by the customer.
• Step 2 (Initialize Data): The Bot automatically extracts data from the order/contract stored in the Google Sheets file to compile and generate accurate payment details.
• Step 3 (Create and Send QR Code): The system sends an API request to the PayOS payment gateway to generate a dynamic QR Code. The Bot immediately sends the QR image (containing the exact amount and transfer description) together with the payment link directly to the customer’s chat channel.
• Step 4 (Receive Balance Change Signal): The system connects to and receives a balance-change API signal from the e-wallet/bank as soon as the customer successfully completes the transfer.
• Step 5 (Reconcile & Update Status): The Bot automatically scans and checks the transfer description syntax:

• If it matches a chat ID: The Bot automatically records the payment as successful in the “Status” column of the Google Sheets file and sends a confirmation message to the customer.
• If it does not match any chat ID: The Bot automatically records all transaction information in a separate secondary table for staff to reconcile manually.

Automatic Reminders

Customer care reminders, appointment schedules, and transaction payment deadlines are repetitive tasks that can easily be overlooked. WorkGPT Chatbot AI automates this process by proactively scanning data and sending timely reminder messages, helping businesses maintain continuous post-sale engagement with customers without requiring manual operational resources.

Action Flow:

• Step 1 (Set Up Reminder): The user or customer interacts with the Bot via chat to request a new reminder schedule.
• Step 2 (Record in the System): The Bot immediately receives the information and automatically records and creates the reminder schedule directly in the CRM system.
• Step 3 (Scan Tracking Data): At configured intervals, the Bot automatically accesses the existing Google Sheets data table containing information that needs continuous monitoring.
• Step 4 (Filter Due Information): The Bot scans and retrieves the information and data requiring reminders that precisely match the specified conditions and time milestones.
• Step 5 (Send Automated Messages): The Bot automatically triggers and sends personalized reminder messages to the appropriate customers through the chat channel.

Automated Bulk Messaging

Instead of manually sending messages one by one, which is time-consuming and more likely to be flagged as spam by platforms, WorkGPT Chatbot AI allows businesses to create bulk messaging campaigns for thousands of target customers at once. This feature helps optimize marketing campaigns, re-engage existing customers, and boost sales with zero operational messaging effort.

Process Flow:

• Step 1 (Create Campaign): The administrator accesses the chatbot management platform at app.workgpt.ai to create a new bulk messaging campaign.
• Step 2 (Configure Information): Enter and configure all required campaign information, including selecting the recipient group, composing the message content (text, images, cards), and choosing the sending channel (Zalo, Fanpage, or Email).
• Step 3 (Schedule Automatic Sending): Configure the sending time by choosing to send immediately or schedule automatic delivery during optimal time slots in the future to maximize open rates.
• Step 4 (Approve & Run): After the campaign is saved and confirmed, the WorkGPT system automatically approves and activates the bulk messaging flow according to the selected customer segment and configured schedule.

Send and Recognize Images/Videos

When consulting customers about products, visual images and videos are key factors that help them make purchasing decisions more easily. Instead of making customers wait for staff to search for content manually, WorkGPT Chatbot AI supports instant multimedia reception and responses.

Action Flow:

• Step 1 (Receive Request): Customers proactively send a message requesting images or videos related to products or services (for example: real product photos, tutorial videos, color charts, etc.).
• Step 2 (Analyze Content): The Chatbot immediately receives the request and automatically analyzes keywords, context, or message content to accurately identify the multimedia file the customer is looking for.
• Step 3 (Provide Visual Response): The Bot automatically accesses the preconfigured media library and sends the exact corresponding image or video directly into the customer’s chat within seconds.

Transfer Complex Questions to Specialists

When customers ask in-depth questions or questions outside the scope of the configured data, WorkGPT Chatbot AI immediately activates an intelligent handoff process. This feature helps businesses avoid missing any customer inquiries and ensures timely support from specialists.

Action Flow:

• Step 1 (Identify Complex Questions): The Bot automatically identifies and classifies complex customer questions that fall outside the scope of the system’s current training data.
• Step 2 (Reassure the Customer): The Bot immediately sends an automated response informing the customer that the issue is being transferred to the appropriate specialist and that a staff member will contact them as soon as possible.
• Step 3 (Send Urgent Alert to Staff): At the same time, the Bot automatically sends an alert containing the question directly via Zalo or Telegram to the support specialist so they can quickly review the issue.
• Step 4 (Record Processing Log): The Bot automatically creates and fills in a new row containing all information related to the customer’s issue in the preconfigured Google Sheets file, helping the business easily manage and track resolution progress.

WorkGPT Chatbot AI delivers a comprehensive automation solution that helps you provide better customer care, close deals faster, and manage sales more easily. Sign up and integrate it today to optimize your business performance.