WorkGPT ZaloTeam is a centralized personal Zalo management solution for enterprises.
BASIC FEATURES
Centralized Management
Link all employee personal Zalo accounts onto a single centralized management screen. Whether your enterprise operates 10 or 100 Zalo accounts, the system functions smoothly and reliably.
Conversation Monitoring
View into each employee conversation with customers. Control customer service quality, ensuring Sales representatives communicate in line with standards set by the enterprise.
Detailed User Permissions
WorkGPT ZaloTeam allows granular permission settings for each employee. Enterprises can precisely control who can send messages, access, or export data, ensuring every employee operates strictly within their assigned roles and tasks.
Tagging – Classification – Customer Lookup
The system enables tagging directly within each conversation, helping managers easily monitor and assign tasks to individual Sales reps without task overlap.
View Sent Friend Requests
When a customer messages Zalobot, the system automatically sends a Zalo friend request to maintain long-term connections. This allows the sales team to easily track all automated friend requests sent by the bot.
Customer Lookup by Phone Number
Allows staff to enter a phone number in the search bar to quickly check customer details on Zalo. The system automatically displays the name, friend status, and past interaction history, helping Sales and CSKH teams immediately identify new or returning customers for accurate consultation.
Pin Conversations & Sync Pins with Zalo
Allows staff to pin important chats to the top of the list for priority tracking and rapid handling. The pinned status is bidirectionally synchronized between the Zalo app and WorkGPT’s management Portal.
2-Way Zalo Tag Sync
Automatically synchronizes the customer classification tag system between Zalo and WorkGPT bidirectionally. Any action to add, edit, or delete tags on one platform instantly updates on the other.
Notifications for Name Tagging / Overdue SLA Conversations
The system sends instant alerts when an employee is mentioned (tagged) in a message or when a conversation exceeds the designated response time (SLA). Staff can immediately grasp tasks to support teammates or resolve issues promptly.
Display Mutual Groups of Conversations
Displays all shared Zalo groups between the enterprise and the customer directly on the chat interface. Staff can easily verify interaction context and related discussion threads without manual searches.
Added “Tag” Column When Exporting Contacts
Appends an extra “Tag” information column to data files when staff export customer lists. This helps enterprises easily filter, classify, and store detailed data by customer segment.
ADVANCED FEATURES
Data Archiving
API syncs data to CRM. Store and recover deleted or recalled message contents, promoting information transparency and eliminating data leakage risks.
Smart AI Chatbot Assistant
Integrates an AI Chatbot that automatically replies to customers 24/7, regardless of time, reducing workload for Sales. Notably, the AI Chatbot can join Zalo Groups alongside Sales reps to consult customers, ensuring all inquiries are addressed promptly without missing messages.
Bulk Messaging
This feature allows sending automated messages to thousands of personal Zalo accounts or Zalo Groups. With flexible sending methods, users can choose to send immediately, schedule ahead, or set recurring broadcasts on special occasions, maintaining proactive, professional customer connections while saving manpower.
CRM Data Synchronization
All customer identification data such as Name, Phone Number, Email, and assigned Sales rep generated on Zalo are automatically synced to the CRM system. This process helps enterprises build a centralized customer database, strongly supporting management and remarketing activities.
Message Template Library
The system built-in message templates for greetings, price quotes, usage instructions, etc., enabling instant replies with a single click. Furthermore, users can freely add and edit personalized templates to suit specific needs, boosting response speed and closing rates.
Contact Management
Visually displays the complete contact list, including non-friend customers and Zalo Groups. Users can easily edit customer nicknames for personalized care and rapidly export Excel files (including name, phone, email) for external storage or marketing campaigns.
Statistical Reports
View a full operational overview presented clearly, identify bottlenecks, monitor performance, and never worry about leaving customers behind. Helps enterprises rapidly pinpoint issues, optimize workflows, and make accurate data-driven decisions.
Share Individual Zalo Conversations to Assignees
Accounts with “All” permissions can track all messages across the system, whereas staff with “Assigned” permissions only view and interact with chats specifically assigned to them. Paired with a quick filter system, employees can easily manage work efficiently while optimizing customer data security.
Ready to Experience WorkGPT ZaloTeam?
WorkGPT ZaloTeam provides a comprehensive Zalo group management solution, helping you automate workflows, save time, and boost marketing efficiency by 10x.
